In accordance with the Brazilian General Data Protection Law (Law No. 13.709/2018)
The Labywallet platform is operated by Inova Rise Ltda, CNPJ 62.673.122/0001-04 (Brazilian corporate ID). For privacy, information security, and data subject requests, contact the data protection officer (DPO) at: security@inovarise.com.
Inova Rise Ltda is not the owner of the health data you upload. You remain the data subject and retain rights over the clinical and personal information in your files. We provide storage and processing on the platform, within the scope of your consent and applicable law. We do not sell your health data or use it for purposes incompatible with the service.
We store your health data exclusively to allow storage, visualization, and analysis of your laboratory exams and related documents, in compliance with LGPD Art. 7.
You declare that you have lawful grounds to upload documents (exams, prescriptions, etc.) and that you do not infringe third-party rights. You are responsible for file content. The platform may use automated processing (including AI) for text extraction, organization, and informational summaries; this does not replace medical diagnosis or advice. We do not guarantee perfect accuracy of automated extraction or interpretation — always confirm with a healthcare professional.
If you upload another person’s health data (e.g. a family member’s exam or prescription) without legal authorization or the data subject’s consent, any consequences — including civil liability and other applicable penalties — are solely yours. Inova Rise Ltda does not verify the origin or lawfulness of each file; the uploader is responsible to third parties and authorities.
We process health-related sensitive personal data only to the extent strictly necessary to provide the contracted service (storage, display, analytics, and features described on this platform). We do not process sensitive categories beyond what is foreseen for operating Labywallet, in line with LGPD Art. 11 and the consent given at registration.
By creating an account and checking consent at registration, you confirm that you have read these guidelines and fully accept the conditions described here for processing your data on this platform, as well as the terms of service in effect at registration. We recommend keeping a copy of this page.
You have the right to access, rectify, delete, portability, and withdraw consent. To exercise these rights or report security issues, contact security@inovarise.com.
The maximum timeframe to respond to data subject requests is 60 (sixty) days from confirmation of receipt, unless an extension is justified where permitted by law or the ANPD.
When you use live chat on the website or in the app (in-app browser), support may be delivered by tawk.to, which processes chat content and technical data the widget needs (e.g. device or browser details and IP-derived data where applicable) as a service provider under our instructions. Do not send passwords, full medical records, or unnecessary health data in the chat unless you accept the risk; prefer a generic description and your account email if we need to find your profile. Processing may occur outside Brazil; we apply safeguards consistent with LGPD.
On the website, we may use cookies and similar technologies for: essential operation (session, security), preferences (e.g. language), third-party sign-in (when enabled), and usage measurement (aggregated statistics). The chat widget may set cookies or similar storage for session and preferences, per the provider’s configuration. In the app (WebView or native), local storage, session identifiers, and integrations equivalent to the site may be used. You can manage or block cookies in your browser; some features may not work if they are disabled. For tool-specific details, see also integrated providers’ policies (e.g. Google, tawk.to).